- ABOUT US
AMERICA'S NUMBER 1 REFRIGERATOR ICE MAKER TROUBLESHOOTING REFERENCE AND PART REPLACEMENT OUTLET.......
HI, I'M DON SCHLESINGER. I OWN AND OPERATE THIS STORE. PLEASE SEE OUR VALUABLE TIME AND $$$ SAVING TROUBLESHOOTING TIPS PAGES BEFORE YOU BUY!!. WE ARE AN ESTABLISHED REFRIGERATOR ICE MAKER REPAIR SERVICE IN THE DC, VIRGINIA, BALTIMORE AND SUBURBAN MARYLAND AREA. I ENJOY HELPING PEOPLE SAVE $$$ BY PROVIDING NOT ONLY THE RIGHT REPLACEMENT PARTS, BUT ALSO TIME TESTED AND EXPERIENCE PROVEN 'HOW TO' IN TROUBLESHOOTING AND REPAIR ADVICE.
NO SALE IS COMPLETED UNTIL I GET WORD THAT THE REFRIGERATOR ICE MAKER SERVICE IS BACK TO 100%. SO CALL 7 DAYS/WEEK AT 3018904340 OR SEND AN EMAIL WITH YOUR REFRIGERATOR MAKE AND MODEL NUMBER TO AskDon@TheIceMakerStore.com CALL OR WRITE TODAY, AND.... LETS GET THIS FIXED!
JUST ICE MAKERS REPLACEMENT WARRANTY, RETURN POLICY AND MISSION STATEMENT
The Ice Maker Store offers an industry exclusive 24 month replacement warranty on all parts (unless otherwise indicated in the product description details) except the infrared sensor control board for the infrared sensor controlled ice maker system made by Whirlpool. All we ask is that customers spend some time reviewing the troubleshooting tips pages specific to their ice maker system, and eliminate all other possibilities before requesting replacement.
Just Ice Makers is willing to accept returns and refund all cost (including shipping) to the buyer if the ice maker and related parts prove defective. The Ice Maker Store would prefer to work the problem with the buyer and send a replacement unit as the first option. A little two-way communication and even the smallest amounts of give and take BOTH WAYS can go a very long way in business and in life!! Sometimes people make honest mistakes and when that happens we will make it right every time and in very short order!!!
Just Ice Makers is not responsible for buyer's remorse or misdiagnosed part replacement or repair issues. The Ice Maker Store IS DEPENDING ON THE BUYERS PERSONAL HONESTY AND INTEGRITY JUST AS MUCH AS THE BUYER IS OURS!!.
Just Ice Makers may accept returns for various reasons at our own descretion. In such cases, for reasons outside damaged delivery, and or defective parts. Only uninstalled and unused parts will be considered for return. If a request for return has been approved, the customer will be charged a 20% return fee on the retail cost upon good receipt and inspection of the returned part.
Under no circumstances with Just Ice Makers accept returns for 'hit and miss' troubleshooting where a part has been installed and mechanically allowed to operate even for 5 minutes!!
Ninty days is the limit for all refunds.
DON SCHLESINGER'S/JUST ICE MAKER'S MISSION STATEMENT AND PLEDGE TO ALL CUSTOMERS
- * I am not in business to hustle a fast buck or to gratuitously run up a high turn over. My integrity in business and as a person means more to me than any amount of money I could make in a lifetime!! If I can not offer genuine and honest help related to refrigerator ice maker repair...then I have no business asking for the sale in the first place!!! - Don Schlesinger Owner/Operator - Just Ice Makers
|HI AND WELCOME TO JUST ICE MAKERS LETTERS FROM CUSTOMERS PAGE. PASTED BELOW ARE A FEW MORE LETTERS AND NOTES I RECEIVED BACK FROM CUSTOMERS WHOSE ICE MAKER SYSTEMS ARE 100% BACK IN BUSINESS
My husband and I want to thank you. Our ice maker is perfect. We really appreciate the extra effort you took to make sure we ordered the correct part. And then giving us such detailed installation instructions ensured success. Those extra efforts mean a lot!
Tim and Cynthia Williford
Hi Don ,
Sorry I didn't contact you earlier but I installed the ice maker and immediately left town . Now I'm back home and it's GREAT to have a bin full of ice . The install was as easy as you described and dealing with you was a pleasure . I'd like to wish you and yours a very Happy Holidays!
Thanks , Charles Vollmer
To all those with troubled ice makers:
I would like to express my gratitude to Don and Just Ice Makers. I have dealt with a lot of companies and fly by night scams thru the years. Very rarely have I run across a Person or Company with the Honesty, Integrity and Reliability provided by Just Ice Makers. After calling a appliance repair service out, a $60.00 service call to tell me my Ice maker was broken, also needed a service panel, not in stock and needed to be ordered. Parts should be in less than a week and be a little more than $300.00. After the Tech left I took a shot in the dark and found Just Ice Makers. After my conversations with Don I felt I could do this with his easy step-by-step instructions provided and parts were here in a couple days at less than 1/2 of what I was going to be charged from the repair service. Parts were here and I had it installed in about 20 minutes and never had even attempted this before. I have no reservations whatsoever on recommending Just Ice Makers to my friends,family and whoever could benefit from Don and his professional experience. Please feel free to contact me if you should have any hesitations @ firstname.lastname@example.org If Don could walk me through it..anyone can do it. Thanks again Don and I do hope we can do business in the future.
- Dewey Beagle
Thank you for all of your help with my ice maker issues. I received the ice maker today and with your great instructions I had it and the control boards installed quickly and ice in the bin is a very short amount of time. Your quick communications and your fast service along with the great instruction made this project go perfectly. Thank you again.
Dear Don, I ordered on Friday and received by Monday mid-morning, how'd that happen so fast to Hawaii!!?? By that afternoon I had ice! As per your instructions I set both to be transferred parts aside. Upon its arrival I attached the "shut-off arm" and the included wiring harness. At first I apparently did not insert the arm in correctly and consequently did not allow the ice maker to cycle properly thus wasn't discharging the ice. I removed the maker again and reattached the arm and harness. It cycled perfectly then... It's been 5 days now, and I have already been able to store a couple bags of ice for my daughters weekend soccer game. You got a good thing going here Don! It has been a seamless experience ordering from you, and with my order originating from Hawaii that means a lot. Keep up the good work! ALOHA...Curtis Shimatsu -
Dear Don, This transaction has been excellent from beginning to now. The retail company was going to charge $355.00 for a new ice maker for my 2003 side by side refrigerator. Needless to say, I declined their offer. I found you on eBay. That was very fortunate for me. You not only sold an ice maker to me, you spoke with me several times on the phone and via email giving me detailed instructions on how to remove the old ice maker and install the new one. At your own expense, you phoned me 3 times. When ice wasn't dropping right away, I thought my installation had gone wrong. You assured me I did nothing wrong and that if we didn't have ice within a couple of hours that you would send another ice maker priority mail. Doing business with you reminds me of the way the consumer was treated 50 years ago, with respect and with honesty. Don, I am a 67 year old women who has never installed an ice maker, nor did I believe I could. Thank you for your honesty, your genuine caring and your Platinum treatment of the buyer. I would be happy to tell any buyer of the excellent experience I have had doing business with you. Sincerely, - Terri Denman, Boulder City, Nevada
Regarding Just Ice Makers products and Service: I recently purchased an ice maker because my Maytag quit producing ice cubes. Once my order was placed, I received a very nice email from the merchant stating that he had received payment; an ETA on my ice maker and most importantly, an offer to assist me in the install. This is extremely rare and very much appreciated.I received the ice maker a day ahead of the promised date and not knowing where to begin, contacted the vendor and accepted his offer for assistance. He was extremely helpful and provided me with very basic instructions that allowed me to install the ice maker by myself. The most important item about my transaction with this particular merchant was the promised me that the purchase wasn't complete until my ice maker produced ice cubes. I'm happy to report that I have ice cubes and I'm very happy with the service I was provided. I highly recommend this merchant not only for the timeliness of his delivery, but the added touch of customer service. - Deedie
Don, It's working great now except for one problem. Last night we were woken up about every 2 hours to the sound of ice falling into the tub. Can you fix that problem? Just kidding of course. We are thrilled to finally have ice and the rumbling was actually music to our ears. I really do appreciate all of your help. I'm on my way to leave SUPERB feedback right now. Your support was WAY beyond expectations. Thanks again,- Dan
Dear Don, I received the ice maker yesterday. It has been working great and making ice since it was installed. Thank you for the extra communication and working with me to make sure it was what I needed.... Thanks, - Scott
HI Don! Just to let you know the ice maker works great. I really appreciate you helping my husband get one that works. It has been 2 years since we had one. I really missed it. Thanks, again. - Lisa
Aloha Don- received the i/m yesterday and installed this morning.....have my first batch of ice! Works fine....appreciate all the good work and install instructions. You are the go to guy for ice makers! I will log on to EBAY and provide 5 star review...much aloha, -Larry
Dear Don, I got my instructs within an hour of talking to you and my parts 48 hours later. The installation was a breeze. I had ice in 2 hours. Thank you for everything you are a man of your word. I am sorry not to leave this on the E bay site but I could not find a way to do it since I paid with credit card Sincerely, Tony Smith
Hi Don Well received the Ice Maker Friday installed it Friday night and it is making ice. I will send the broken one out today, I want to thank you for the hard work on making this rite I'm in the customer service business as well and there is not to many of us left that take care of our customers, I salute you sir keep it up and i will send positive feed back. Thank You Stephen Porter
Dear icemakerrepairservice, Hi. I just wanted to thank you for the additional information that you provide to all of us in the Ebay community. Your trouble shooting suggestions saved me from having to buy a new ice maker. The water inlet was clogged and the ice maker was fine. If it wasn't for your advice I wouldn't have known how to check it. Thank you so much! Cara - arking9519
Don , I received, installed and all is back to normal!Thanks for great service and value. I will be ordering an ice maker for a friend as soon as I know the refrigerator model. Thanks again, Steve,
Hello Don, The ice maker is producing cubes…….so the solenoid and ice maker install went well (whew!). I really appreciate your very positive and strong focus on customer service. I will definitely send friends to your website when they have an issue. Have a great weekend, Jeff
Don, I wanted to thank you for your help in ensuring we ordered the correct parts. Everything was just as described and right on time. Directions were easy to follow and the installation of all three components went smoothly. Works like a charm. Again thank you for everything. Sincerely, Dennis
Hi Don, The install was painless and we have been making ice since Saturday. The unit arrived right on time. Thanks for the awesome support and follow through! -Mike Sent from my iPhone
Dear Don, Thank goodness for business owners such as yourself who look out for the customer. We received our ice maker yesterday afternoon and had it installed in a short amount of time. Your instructions were easy to understand and we are now turning out ice in style! We certainly know who we will recommend and where we will go if we ever have repair concerns again. Thank you, thank you, thank you! Sincerely, Katharyn Blades, Alberta Canada
Hi Don Just wanted to let you know that the ice maker is working! We had ice in about two hours! Thanks again for all your help. Cindy & Carl
Don, I can't thank you enough for your professionalism from start to finish. I'm still shocked how quickly that thing got here. I installed it this morning and it seems to be working as it should. It has made a few loads. I did have to prime it since it did not pull water right after the install, but I poured water in, took my son to Walmart and the grocery store and once we got back we had ice. Thank goodness. I was tired of dragging bags home from the store. Thanks again for the great service. avabee3504 Dave Rickelton
Hi Don; Just wanted to drop you a note if thanks!! Your expertise in ice makers is truly amazing!I installed the new ice maker per your perfect, easy to follow directions and we once again have "ice"!!Again, thanks for your help! I will pass along your info to anyone who also needs help with their ice makers!!
Hi Don, Joe here from just outside of the Philadelphia area. ( ANIA215 ) I wish to take this time to say YOU ARE THE MAN!!!!, I rec'd my unit the other day and installed it within minutes, even after working a 12 hour day, it was a real simplified process and your Instructions are impeccable, clear to understand. When I was shopping for a new unit, your listing is what caught my eye, ALL THOSE GREAT, NOTHING BUT GOOD FEEDBACKS had me sold with you immediately. It's Great living in this Country, and to know that there's still Honest good down to earth people like yourself willing to help others is FABULOUS. I'm a very happy Customer and am happy that you fully understand that in order to be a successful Business man, Customer satisfaction is number one, treat a Customer like a Customer wants to be treated, and you'll have the Customer for life and receive many good recommendations from those Customers. So I say, Thanks again, up and running, and loving it. Best Regards to you my Friend. Joe
Dear just-ice-makers, Don-- I just want to thank you for your devotion to your customers. I have never had an ebay experience like you provided. Your customer service far exceeded what I expected and I only wish more companies treated their customers as well as you. From the beginning, you diagnosed the problem and then explained verbally and through email the exact procedure of installation-- which might I add, saved me AT LEAST $200.00 in parts alone, not including a service call and labor charges. I will save you in my favorites and recommend you to anyone with a similar problem. Thank you once again and God bless you! - rene5373
Don, Your eBay feedback shows that you go the extra mile for your customers, and I now see that firsthand. I will gladly pay for the wire harness and shipping. Thank you again for your help. Regards, Barry.
Dear just-ice-makers, Thank you for your five star service. I own a small automotive repair shop and I have just received from you the quality of service that I strive to give to my customers. Your listing was very informative and easy to understand. Your prices were reasonable and your shipping was lightning fast. I've got ice and you've got a customer. I almost hope that this ice maker fails prematurely just so I can do business with you again. Thank you very much for an immaculate ice making experience, Michael and Regina Bacon, Monroe, Georgia.- reggieleig
Hi Donald, this is Jason from Arizona. Your diagnostics of my ice maker was right on. The fix was just installing a new valve pump. Your item arrived and you talked me through what to do so when I got the product I installed it with no hitches. I was SOO happy to hear ice drop again into my ice maker. Thank you so much, you saved me a lot of money and it was not hard to do it myself at all. I felt so awesome knowing I fixed this myself and saved money but do know I could not have done it without talking to you. Thank you SOO much and I will always deal through you if anything ever happens again. Sincerely -Jason
Hi Don, Sorry it took me so long to leave feedback. I left positive feedback, of course. Unfortunately they only allow a choice of 5 Stars. I would have given you at least 12 stars. I wish more eBay sellers were as easy to deal with, and get a hold of!!! I was afraid after money was received, that the customer service was going to end. Well, was I wrong! Not only did you call me back during the install, you stayed on the line the whole time. I wish my car mechanic would do that, I'd save thousands. It's rare to find someone to go above and beyond the call of duty, it even more rare to find someone to do that after the money is in hand. And for that i thank you. Everything is working 100%, the crashing of the ice into the bin was like a new years eve count down. I just wanted to celebrate (good times) I wish you all the best.You are truly a good man. It was a pleasure doing business with you. I almost want to say, i can't wait to do business again!!!Thank you for all of your assistance, patience & understanding. Sava Dee Toronto, Ont. Canada
Dear just-ice-makers, Don, Thanks so much for the ice maker. We have a full tray of ice and it is working great and I felt great being able to install it on my own and your instructions allowed me to do that. You were so helpful and you are in my opinion the best and only person that anyone should buy their replacement ice maker from. So thanks so much. Mac - macunr
- Don, When my ice maker went out, I would have never imagined that I would replace it myself. The only reason I went on ebay was to price a replacement ice maker so that I would get an idea how much a local contractor might fleece me for the repair/replacement charges. When I read the overwhelmingly positive comments on your site, and everyone's confirmation (especially from you) that do-it-yourself replacement is not difficult to do, it gave me a confidence that I would not have to hire someone to do this for me. I am a 50 year old female; I'm not usually a do-it-yourselfer, but I'm astute and feel I am able to conquer many easier repair tasks. However, I would NEVER have taken on an ice maker replacement without reading the comments from your customers and without your assurances. We spoke several times prior to installation - first to confirm the proper parts required and then to get clarifications on the actual install process after reading your instructions. You were always very easy to work with and willing to help me. You made it clear that my absolute satisfaction is your total goal! I installed the ice maker and the control board in about 45 minutes (it may not have otherwise taken me so long, but I took the opportunity to clean the freezer above and around the ice maker once the old one was removed, as it looked kind of moldy.) I had to prime the ice maker, but that was all it took to get the system going, and it's been going ever since. My husband and I are thrilled. You are by far the most awesome vendor, not just on ebay, but that I've ever worked with. Your customer service is amazing. I really appreciate the additional warranty you provide! I will refer you, without hesitation, to anyone who needs an ice maker. They say, "if it's too good to be true, it isn't", but you are! Thanks for a great transaction. -Regards, Karen